Quality Assurance Lead
Job Summary
Partnering closely with the Quality leadership team, the full-time remote Quality Assurance Lead will oversee Quality Team activities, ensuring service level commitments are met, while driving quality excellence and improving operational processes.
Key responsibilities
- Monitor operational volumes and workloads to optimize resource allocation
- Support staffing and resource planning for peak business periods and high-priority deadlines
- Respond to escalated inquiries and issues from internal business partners
Required qualifications
- 2-5 years of relevant professional experience in quality assurance, operations, or customer service
- Experience analyzing performance metrics and recommending process improvements
- Proven ability to work cross-functionally with operational and business stakeholders
Complete Job Description
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