Quality Assurance Manager

Job Summary

As a Senior Program Manager, Quality Assurance & Standards, the full-time remote position will manage the quality program for Fraud & Safety Delivery, focusing on building a robust measurement system for decision accuracy and quality standards across various risk domains.

Key responsibilities

• Own the quality program end-to-end, including quality delivery through partner sites and setting the strategy for quality initiatives
• Design and implement a two-layer quality model that measures workflow adherence and decision accuracy, including establishing guidelines and performance thresholds
• Run quality reviews and User Acceptance Testing (UAT) for new launches, ensuring adherence to quality standards across the organization

Required qualifications

• 8+ years of experience in quality assurance, operations, risk, audit, or program management in high-volume decisioning environments
• Proven track record of building quality programs from scratch, including designing methodologies and governance frameworks
• Demonstrated experience in measuring quality within subjective, judgment-based work, with relevant fields such as fraud or regulatory compliance
• Strong data literacy and ability to analyze and report on quality metrics effectively
• Exceptional writing skills for creating clear guidelines and standards for diverse teams