Quality Assurance Manager

Job Summary

Leading a team of Quality Assurance Consultants, the full-time Quality Assurance Manager will oversee quality evaluations, ensure compliance with business unit guidelines, and drive continuous improvement initiatives across multiple locations.

Key responsibilities

• Lead and coordinate evaluations of employee and vendor performance against established quality standards
• Analyze performance trends and recommend corrective actions to improve quality and operational efficiency
• Prepare and present quality evaluation findings and recommendations to leadership and business stakeholders

Required qualifications

• 5-7 years of experience in Claims, Contact Center Operations, Quality Assurance, or a similar environment
• Demonstrated leadership or team management experience preferred
• High school diploma or equivalent required; Bachelor's degree preferred
• Experience evaluating operational performance and compliance with established guidelines
• Completion of, or active pursuit of, a major insurance industry designation preferred