Quality Assurance Specialist

Job Summary

To enhance operational efficiency, the hybrid Quality Assurance/Process Improvement, Sr Specialist will maintain streetlight asset records, support billing accuracy, and drive continuous process improvement initiatives while collaborating across multiple departments.

Key responsibilities

• Performs quality assurance and business process improvement activities, delivering analysis and reports utilizing best practice analytics methodologies
• Conducts periodic audits to ensure compliance with standard operating procedures and monitors the effectiveness of quality control processes
• Identifies cost reduction opportunities and presents key recommendations to management based on data analysis and reporting

Required qualifications

• Five or more years of experience with advanced data analytics and developing process improvement opportunities
• Bachelor's or Master's degree in Business, Economics, or a related field is preferred
• Demonstrated knowledge and experience managing streetlight assets and related business processes
• Proven ability to identify, develop, and implement process improvement initiatives that drive efficiency
• Strong analytical skills with experience in data analysis, reporting, and performance metrics