Quality Assurance Specialist

Job Summary

Monitoring and assessing the quality of departmental interactions and processes, the full-time Quality Assurance Specialist will ensure compliance with established policies while working remotely and collaborating with cross-functional teams to address quality concerns.

Key responsibilities

• Monitors and inspects quality to achieve established standards and documents findings for leadership review
• Identifies improvement opportunities and provides guidance to enhance department processes
• Supports internal audit report preparation and conducts random quality assurance checks for compliance

Required qualifications

• High School diploma or GED required; vocational or technical education preferred
• 1 - 2 years of related experience in quality assurance or auditing
• Experience with Medicare, grievance, and CTM preferred
• Familiarity with analytical skills and root cause analysis preferred
• Ability to manage time effectively and maintain organization in tasks