Quality Assurance Specialist III

Job Summary

Performing in-depth system and procedural audits, the full-time remote Quality Assurance Specialist III will manage audits of service, claims, and enrollment functions, ensuring compliance and accuracy while mentoring less experienced staff.

Key responsibilities

• Conduct regular audits to identify and document transaction errors, ensuring compliance with policies and procedures
• Assist in the development and implementation of special department projects and new processes
• Provide coaching and feedback, creating improvement plans for individual and group deficiencies

Required qualifications

• High School Diploma or GED
• 5 years of experience in Auditing, Quality Assurance, Operations, Training, or Project Management
• 2 years of experience as a Quality Assurance Specialist II
• Preferred: ECA Certified Quality Assurance Manager
• Proficiency in Microsoft Office programs and knowledge of quality assurance technologies