Quality Assurance Supervisor
Job Summary
Leading quality assurance operations, the remote CX Quality Supervisor will monitor and evaluate voice and non-voice interactions to ensure compliance and enhance member and provider experiences while driving continuous improvement initiatives and developing high-performing teams.
Key responsibilities
- Oversee daily quality assurance activities and prioritize team workload to meet organizational and client expectations
- Identify quality trends and implement process improvements to enhance operational efficiency and service delivery
- Recruit, train, and mentor employees while fostering a culture of accountability and continuous learning
Required qualifications
- Demonstrated experience leading quality assurance programs and developing teams
- Strong knowledge of quality management principles and continuous improvement strategies
- Ability to evaluate complex issues and interpret performance data
- Experience with quality monitoring systems and operational technologies
- Bachelor's Degree or equivalent combination of education and experience
Complete Job Description
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