Quality Assurance Supervisor
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Job Summary
To support quality assurance efforts, the full-time remote Quality Assurance Supervisor will manage executive complaints, provide coaching to Quality Analysts, and facilitate calibration sessions while ensuring adherence to quality standards.
Key responsibilities
- Handle executive complaints by investigating issues and updating trackers
- Provide coaching and feedback to Quality Analysts regarding their performance
- Conduct team meetings to discuss quality updates and send out QA evaluation reports
Required qualifications
- Proven experience in coaching and mentoring within a quality assurance context
- Strong team management skills with a focus on call handling mastery
- Proficiency in MS Word, Excel, and PowerPoint for documentation purposes
- Knowledge of problem-solving techniques and data analysis
- Exceptional analytical and listening skills with a strong customer service orientation
Complete Job Description
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