Quality Assurance Training Analyst

Job Summary

To ensure consistent delivery of accurate and compliant billing customer support services, the full-time remote Quality Assurance Training Analyst will conduct quality reviews, facilitate training for new hires, and develop training materials while collaborating with operational leaders to enhance service quality.

Key responsibilities

• Conduct routine evaluations of billing-related interactions and document findings to provide actionable recommendations
• Facilitate onboarding programs and deliver ongoing training to billing team members, focusing on compliance and customer service skills
• Create and maintain Standard Operating Procedures (SOPs) and training documentation to ensure consistency and adherence to policies

Required qualifications

• 3-5 years of experience in healthcare billing, revenue cycle management, or related healthcare operations
• Experience in conducting quality reviews and providing coaching or training
• Strong understanding of healthcare billing and reimbursement processes
• Ability to develop process documentation and training materials
• Excellent written and verbal communication skills