Quality Compliance Analyst
Job Summary
Working remotely in a full-time capacity, the Quality Compliance Analyst will execute quality assurance initiatives, drive continuous process improvements, and optimize contact center workflows across omni-channel interactions in a healthcare environment.
Key responsibilities:
- Develop and oversee quality programs to ensure compliance with applicable regulations, such as HIPAA
- Track and analyze KPIs to enhance patient outcomes, operational efficiency, and service quality
- Facilitate regular QA calibration sessions to maintain scoring consistency across evaluations
Required qualifications:
- Bachelor's degree in Healthcare Administration, Business, Quality Management, or a related field
- 3-5 years of experience in healthcare quality, process improvement, and technology execution across omni-channel environments
- Practical experience using SQL for data querying and report building
- Hands-on experience with contact center speech analytics and Auto-QA features
- Strong knowledge of healthcare regulatory requirements and quality improvement methodologies
Complete Job Description
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