Quality Coordinator

Job Summary

Developing and maintaining quality processes for assigned accounts, the remote Quality Coordinator will coordinate quality assurance across localization workflows, engage with clients, and leverage data and technology to enhance operational efficiency.

Key responsibilities

• Develop and maintain quality plans, translating client requirements into clear review criteria and responsibilities
• Coordinate quality processes with project managers, linguists, and QA specialists, participating in client meetings and quality escalations
• Monitor quality results, identify trends, and implement training or feedback to address performance gaps

Required qualifications

• At least 3 years of experience in coordinating or managing quality processes in the translation or localization industry
• Experience with developing quality processes and conducting root cause analyses
• Advanced spoken and written English proficiency for client communication
• Hands-on experience with Power BI and strong Excel skills for data analysis and reporting
• A degree in Translation, Linguistics, Quality Management, or a related field, or equivalent relevant experience