Quality Management Coordinator
Job Summary
To support the Total Quality Management team, the part-time Quality Management Coordinator will contact policyholders to explain insurance appraisals, provide technical assistance for a photo-capture app, and maintain work order statuses while working remotely.
Key responsibilities
- Contact policyholders via phone, SMS, and email to explain insurance appraisal requirements and build trust
- Provide concierge service to homeowners using the ASSIST product, assisting with app installation and technical support
- Keep work order statuses updated and communicate any unusual situations to management
Required qualifications
- Excellent communication and customer service skills
- Demonstrated high emotional intelligence and problem-solving abilities
- Ability to organize, prioritize, and manage multiple tasks effectively
- Strong analytical skills and resourcefulness
- Technological proficiency and ability to assist with technical difficulties
Complete Job Description
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