Quality Management Coordinator

Job Summary

To support the appraisal process for insurance policyholders, the part-time Quality Management Coordinator will manage appointment scheduling, provide technical assistance for photo submissions, and maintain work order statuses in a remote work environment.

Key responsibilities

• Contact policyholders via phone, SMS, and email to explain appraisal requirements and build trust
• Provide concierge service for homeowners using the ASSIST products, including technical support for app installation
• Update work order statuses and communicate any unusual situations to management

Required qualifications

• Excellent communication and customer service skills with a focus on exceeding client expectations
• Demonstrated emotional intelligence and strong problem-solving abilities
• Ability to organize, prioritize work, and meet deadlines in a fast-paced environment
• Proficiency in handling technical issues and responding effectively to inquiries
• Strong analytical skills and resourcefulness