Quality Management Coordinator

Job Summary

To support a growing team, the part-time Quality Management Coordinator will be responsible for contacting policyholders to explain appraisal requirements, providing technical support for a photo-capture app, and maintaining work order statuses in a remote environment.

Key responsibilities

• Contact policyholders via phone, SMS, and email to explain insurance appraisal requirements and build trust
• Provide concierge service to homeowners using the ASSIST product, including technical support for app installation
• Keep work order statuses updated and prioritize tasks to meet deadlines and productivity goals

Required qualifications

• Excellent communication and customer service skills
• Ability to organize and prioritize work while managing multiple assignments simultaneously
• Strong problem-solving skills and technological proficiency
• Demonstrated emotional intelligence through effective listening and responsiveness
• Analytical skills and resourcefulness in addressing technical difficulties