Quality Management Specialist
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Job Summary
To ensure high-quality service experiences, the full-time Quality Management Specialist will evaluate associate interactions, maintain knowledge content, and support quality assurance initiatives while working remotely.
Key responsibilities
- Evaluate customer interactions across supported communication channels and document findings
- Create, edit, publish, and maintain knowledge articles and support resources for associates
- Identify recurring service issues and process improvement opportunities through quality reviews
Required qualifications
- High school diploma/G.E.D. equivalent or local equivalent
- At least one year of related work experience
- Knowledge of Marriott loyalty program and services (preferred)
- Familiarity with SQL programming (preferred)
- Experience in data collection and analysis related to quality assurance initiatives
Complete Job Description
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