Quality Management Specialist
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Job Summary
Supporting the delivery of consistent, high-quality service experiences, the full-time Quality and Knowledge Management Specialist will evaluate customer interactions, maintain knowledge content, and provide actionable feedback to associates while working remotely.
Key responsibilities
- Evaluate customer interactions across various communication channels and document findings
- Create, edit, publish, and maintain knowledge articles and support resources based on business policies and feedback
- Identify trends and process improvement opportunities through quality reviews and data analysis
Required qualifications
- High school diploma/G.E.D. equivalent or local equivalent
- At least one year of related work experience
- Knowledge of SQL programming preferred
- Familiarity with the Marriott loyalty program and services preferred
Complete Job Description
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