Quality Operations Representative

Job Summary

Upholding quality standards remotely, the full-time Quality Operations Representative will investigate pro accounts, monitor compliance with licensing requirements, and address integrity concerns to ensure service professionals meet company guidelines.

Key responsibilities

• Conduct thorough investigations and audits on pro accounts to ensure compliance with quality standards
• Monitor ongoing compliance to ensure pros maintain valid licensing and regulatory requirements
• Review and respond to inquiries regarding professional misconduct, fraud, or poor performance

Required qualifications

• High School Diploma required; Bachelor's degree strongly preferred
• Ability to manage a high volume of cases daily with accuracy
• Strong customer service instincts and emotional intelligence
• Proficiency with computers, including CRMs and Google Suite tools
• Quick judgment and problem-solving skills in a fast-paced environment