Quality Support Manager

Job Summary

The full-time remote Quality Support Manager will oversee Leads and Specialists in Central Operations, ensuring turnaround times and backlogs meet targets while driving client satisfaction and supporting team development.

Key responsibilities

• Maintain target turnaround times across all Central Operations queues by collaborating with teams and leaders
• Manage onboarding and training processes for new hires, ensuring ongoing development and performance tracking
• Identify process improvement opportunities and implement solutions to enhance operational excellence

Required qualifications

• Bachelor's degree or equivalent work experience required
• Minimum 5 years' experience in Medical Records preferred
• At least 1 year of management experience or 2 years of lead experience preferred
• Minimum 2 years of training experience
• CRIS certification required