QuickBooks Support Specialist
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Job Summary
Seeking a full-time, salaried QuickBooks Support Specialist to provide remote technical support, troubleshoot issues, and assist with software conversions for customers using QuickBooks products across various states.
Key Responsibilities
- Provide technical and functional support for QuickBooks products, diagnosing and resolving customer issues
- Assist with software conversions and integrations, ensuring smooth transitions and troubleshooting related challenges
- Manage customer support cases from initial contact through resolution, maintaining accurate records and communication
Required Qualifications
- Minimum of 2 years of relevant experience in QuickBooks or technical customer support
- Hands-on experience with QuickBooks Online and/or QuickBooks Desktop
- Strong technical troubleshooting and analytical skills
- Experience diagnosing and resolving customer-facing software issues
- Ability to work independently in a remote environment while collaborating effectively with a team
Complete Job Description
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