Real Estate Operations Lead

Job Summary

Owning the operating results for large institutional owners of single-family homes, the full-time remote Agent Operations Lead will manage customer portfolios, ensuring alignment with individual objectives while collaborating with cross-functional teams to drive outcomes and support growth initiatives.

Key responsibilities

• Oversee the end-to-end operations for customer portfolios, including dispositions and acquisitions, while maintaining strong relationships with customer directors and analysts
• Analyze performance metrics and proactively identify issues, ensuring timely resolution and effective communication with stakeholders
• Support the launch of new customers, markets, and programs, driving them to steady state while adapting to evolving tools and processes

Required qualifications

• 5+ years of experience in real estate operations, portfolio or asset management, or account management for institutional real estate customers, with a preference for single-family rental experience
• Proven ability to manage customer relationships and outcomes, including leading reporting and difficult conversations
• Familiarity with the full transaction lifecycle, including pricing, listing, offers, and contract to close, with acquisitions experience being a plus
• Experience in launching new customers or programs and driving them to operational stability
• Demonstrated ability to build AI workflows and utilize AI tools effectively in real estate operations