Recall Support Supervisor

Job Summary

Leading a team of Recall Specialists, the full-time Recall Support Supervisor will coordinate medical device recalls, contact affected customers, and manage project resources while working in a hybrid environment with occasional visits to the Carlsbad, CA office.

Key responsibilities:

• Train, coach, and develop team members across various projects
• Coordinate day-to-day activities of the Recall Team to ensure timely project completion
• Conduct outbound calls to notify affected facilities while maintaining professionalism and confidentiality

Required qualifications:

• High School Diploma/GED; AA preferred
• Minimum 2 years of relevant customer service or project management experience
• At least 1 year of leadership or supervisory experience
• Strong technical software skills and familiarity with CRMs, preferably Salesforce
• Ability to work independently in a hybrid setting