Records Client Services Specialist

Job Summary

Detail-oriented and reliable, the full-time Records Client Services Facilitator will research client inquiries, coordinate responses, and manage ongoing matters in a remote environment.

Key responsibilities

• Research and diagnose procedural issues and exceptions involving client matters
• Respond promptly and professionally to client emails and inquiries
• Navigate software and digital filing systems to manage information effectively

Required qualifications

• Ability and willingness to learn the litigation process and the role of documentary evidence
• Strong work ethic, reliability, and a goal-oriented approach
• Proficiency with Microsoft Office and PDF tools such as Adobe Acrobat or Nitro
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively in a fast-paced environment