Records Retrieval Specialist

Job Summary

To support a dynamic team, the full-time Records Retrieval Specialist II will manage and expedite medical and legal record requests while delivering exceptional service to clients and healthcare providers in a fast-paced environment.

Key Responsibilities

• Proactively contact record custodians and healthcare facilities to obtain requested records and monitor outstanding requests
• Serve as the primary point of contact for clients, providing timely updates and exceptional customer service throughout the retrieval process
• Accurately enter and maintain records request information within company systems, ensuring data integrity and organization

Required Qualifications

• High School Diploma or equivalent
• 3-5 years of customer service, client support, or records retrieval experience
• Strong computer skills and proficiency with Microsoft Office and data entry systems
• Ability to work in a high-volume outbound calling environment
• Excellent organizational and multitasking skills