Records Support Specialist
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Job Summary
As the first point of contact for law firm clients, the full-time hourly Records Support Specialist will manage inbound requests, provide updates on records retrieval, and facilitate communication between clients and retrieval teams in a remote setting.
Key responsibilities
- Respond to inbound calls, emails, and tickets as the initial support for Records Retrieval clients
- Check and communicate the status of open requests while ensuring compliance with HIPAA regulations
- Collaborate with various teams to maintain client preferences and address urgent requests efficiently
Required qualifications
- 1-3 years of phone-based customer support experience
- Familiarity with Zendesk, Slack, and records request management platforms
- Experience in healthcare administration, medical records, personal injury, or legal operations (preferred, not required)
- Knowledge of HIPAA and experience handling sensitive information
- Availability Monday-Friday, 8 AM - 5 PM PT
Complete Job Description
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