Recovery Access Specialist

Job Summary

Serving as the first touchpoint for members, the full-time Recovery Access Specialist will manage incoming calls, provide information on services, and facilitate client intake processes while working Monday to Friday from 11am to 7pm EST.

Key responsibilities

• Answer all calls in a welcoming manner and provide educated responses to clinical inquiries
• Initiate client Biopsychosocial Assessments using motivational interviewing techniques to determine eligibility for programs
• Schedule initial intake appointments and coordinate client no-shows with clinic coordinators to ensure a seamless intake process

Required qualifications

• High school diploma or equivalent required; Associate's degree preferred
• Minimum 1-year experience in human services, healthcare, or customer service roles
• Access to reliable internet and telephone services with specified bandwidth requirements
• Must meet pre-employment requirements, including background screening and potential health screenings
• Strong telecommunication skills and comfort with multiple IT systems and applications