Recovery Access Specialist

Job Summary

Serving as the first touchpoint for all members in the intake process, the full-time Recovery Access Specialist will manage incoming calls, provide educated responses to inquiries, and initiate client assessments while working Monday through Friday from 10:00 am to 6:00 pm EST.

Key responsibilities

• Answer all calls warmly and efficiently, demonstrating knowledge of organizational criteria for prospective and current members
• Initiate client Biopsychosocial Assessments using motivational interviewing techniques and schedule initial intake appointments
• Facilitate a positive client experience by coordinating intake processes and addressing client needs effectively

Required qualifications

• High school diploma or equivalent required; Associate's degree preferred
• Minimum 1-year experience in human services, healthcare, or customer service roles
• Access to reliable internet and telephone services with specified bandwidth requirements
• Must meet pre-employment requirements, including background screening and possible health screenings
• Strong customer service orientation and ability to communicate effectively over the phone