Recovery Access Specialist

Job Summary

Serving as the first touchpoint for members in the intake process, the full-time Recovery Access Specialist will answer calls, provide information about the organization, and initiate client assessments while working Monday to Friday from 10:00 am to 6:00 pm EST.

Key responsibilities

• Answer calls in a welcoming manner and provide educated responses to clinical questions
• Initiate client Biopsychosocial Assessments using motivational interviewing techniques and schedule initial intake appointments
• Facilitate seamless client intake and coordinate with clinic coordinators regarding client no-shows

Required qualifications

• High school diploma or equivalent required; Associate's degree preferred
• Minimum 1-year experience in human services, healthcare, or customer service roles
• Access to reliable internet and telephone services with specified bandwidth requirements
• Must meet pre-employment requirements, including background screening and health checks
• Strong customer service orientation with the ability to communicate effectively and empathetically