Recovery Access Specialist

Job Summary

Serving as the first touchpoint for members during the intake process, the full-time Recovery Access Specialist will manage incoming calls, provide information about the organization, and facilitate client assessments and appointments while working Monday to Friday from 3 PM to 11 PM EST.

Key responsibilities

• Answer all incoming calls in a welcoming manner and provide knowledgeable responses to member inquiries
• Initiate client Biopsychosocial Assessments using motivational interviewing techniques to determine eligibility for the program
• Schedule initial intake appointments and coordinate with clinic coordinators to manage client no-shows

Required qualifications

• High school diploma or equivalent required; Associate's degree preferred
• Minimum 1-year experience in human services, healthcare, or customer service roles
• Access to reliable internet and telephone services with specified speed requirements
• Ability to meet pre-employment requirements, including background screening and health screenings
• Strong telecommunication skills and comfort with multiple IT systems and applications