Recovery Access Specialist
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Job Summary
Serving as the first touchpoint for members, the full-time Recovery Access Specialist will manage incoming calls, provide information about the organization, and initiate client assessments while working Monday to Friday from 10:00 am to 6:00 pm EST.
Key responsibilities:
- Answer all calls in a welcoming manner and provide educated responses to inquiries
- Initiate client Biopsychosocial Assessments using motivational interviewing techniques
- Schedule initial intake appointments and coordinate client no-shows with clinic coordinators
Required qualifications:
- High school diploma or equivalent required; Associate's degree preferred
- Minimum 1-year experience in human services/healthcare or customer service roles
- Access to reliable internet and telephone services meeting specified requirements
- Ability to meet pre-employment requirements including background screening
- Strong customer service orientation and ability to work independently
Complete Job Description
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