Recovery Access Specialist

Job Summary

Serving as the first touchpoint for members in the intake process, the full-time Recovery Access Specialist will manage incoming calls, provide information about the organization, and facilitate client assessments and appointments in a supportive environment.

Key responsibilities

• Answer all incoming calls warmly and efficiently, addressing the needs of prospective and current members
• Conduct initial client assessments using motivational interviewing techniques to determine eligibility for the program
• Schedule intake appointments and coordinate follow-up with clinic coordinators to ensure a seamless client experience

Required qualifications

• High school diploma or equivalent required; Associate's degree preferred
• Minimum of 1 year of experience in human services, healthcare, or customer service roles
• Access to reliable internet and telephone services with specified bandwidth requirements
• Ability to meet pre-employment requirements, including background screening and health checks
• Strong telecommunication skills and comfort with multiple IT systems and applications