Recovery Agent

Job Summary

Managing a portfolio of moderately complex, past-due business accounts, the full-time Recovery Agent will utilize standard collection techniques to cure debt, resolve account delinquency, and ensure predictable cash flow while working remotely.

Key responsibilities

• Manage daily communication with delinquent commercial customers to secure payments and resolve outstanding balances
• Document customer interactions and payment arrangements accurately in the collections system
• Identify and route billing errors or disputes to appropriate internal departments for resolution

Required qualifications

• High School Diploma or equivalent with 2-3 years of experience in B2B or commercial collections
• Understanding of the Fair Debt Collection Practices Act (FDCPA) and ethical standards in collections
• Proficiency in standard software platforms and ability to learn enterprise applications
• Strong verbal negotiation skills and effective time management abilities
• Proven dependability and consistent attendance in a high-volume professional setting