Referral Clerk Manager

Job Summary

Leading a remote team, the full-time Referral Clerk Manager will coordinate and optimize the referral process, ensuring efficient connections between members and referral attorneys while providing direction, training, and mentorship to staff.

Key Responsibilities

• Manage and oversee the referral operations team, ensuring efficiency and alignment with departmental goals
• Process conflict referrals and collaborate with provider law firms to resolve conflicts of interest
• Recruit and onboard referral attorneys while assessing member needs to enhance service delivery

Required Qualifications

• High School Diploma required; Bachelor's degree in business administration, Legal Studies, or related field preferred
• 2-3 years of experience in administrative support or referral operations, with at least 1-2 years in a leadership role
• Proven experience in team management and operations within a legal services or client relations environment
• Strong leadership and organizational skills with the ability to motivate staff
• Proficiency in Microsoft Office Suite and related case or referral management systems