Referral Scheduler

Job Summary

To support the Ortho Spine team, the full-time Referral Scheduler will manage the scheduling of injured workers for evaluations, verify claim information, and coordinate with providers and internal teams, all while working remotely.

Key responsibilities:

• Deliver exceptional customer service as a liaison for injured workers, clients, and providers
• Schedule appointments within client-guaranteed timeframes and provide timely updates to relevant contacts
• Collaborate with interdepartmental operations staff to effectively manage referrals and maintain compliance with regulatory requirements

Required qualifications:

• High School Diploma
• Minimum 3 years of customer service experience, preferably in a medical office
• Proficient in Microsoft Office and computer application systems
• Ability to work independently and manage multiple tasks
• Acute attention to detail