Regional Account Manager
Job Summary
Focused on maximizing customer lifetime value, the full-time Regional Account Manager will ensure client success, retention, and growth while working remotely in Brazil.
Key responsibilities
- Oversee the full customer lifecycle, ensuring timely renewals and monitoring satisfaction KPIs
- Identify upsell opportunities and collaborate with marketing to design tailored growth plans
- Act as a trusted advisor, conducting regular Quarterly Business Reviews and gathering actionable insights
Required qualifications
- Bachelor's degree in Technology, Business, or a related field
- 10+ years of experience in a customer-facing role, including account management and relationship management
- Strong understanding of the fraud prevention space, preferably for banks or acquirers
- Ability to analyze data and provide actionable insights
- Fluent in English (written and verbal)
Complete Job Description
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