Regional Benefits Coordinator

Job Summary

As a full-time Regional Benefits Coordinator working remotely, the successful candidate will manage service fulfillment, support health plan members and long-term care insurance policy holders, and ensure a superior customer experience through effective communication and resource optimization.

Key responsibilities

• Establish trusting relationships with health plan members and customers to assist with benefit understanding and service coordination
• Monitor referral activity to ensure timely assignment and fulfillment of services within the assigned region
• Resolve customer service escalations by engaging with providers and customers to facilitate solutions

Required qualifications

• 2+ years of relevant experience in a contact center, customer service, or care coordination role
• Experience in Public/Community Health or a related field preferred
• Strong passion for helping others and problem-solving abilities
• Ability to thrive in a fast-paced remote work environment
• Proficiency in navigating multiple technology platforms and portals