Regional Care Coordinator
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Job Summary
Managing member experiences post-trip intake, the full-time Regional Care Coordinator will work remotely from Florida or Mississippi, focusing on trip monitoring, member support, and ensuring successful transportation outcomes.
Key responsibilities
- Act as a liaison with health plan clients and members to coordinate care and support
- Monitor and confirm trip details, addressing any issues to ensure timely transportation
- Document escalations and maintain communication with members and providers regarding trip accuracy
Required qualifications
- High school diploma or G.E.D. equivalent
- 9 months of experience in a Customer Care Representative role or equivalent in health care case management
- Proficient in Microsoft Outlook, Word, and Excel
- Ability to handle escalated situations with an analytical approach
- Strong leadership and team-building skills
Complete Job Description
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