Regional Customer Service Representative

Job Summary

Providing customer service assistance remotely, the full-time Regional Customer Service Representative will manage client inquiries, coordinate appointments, and ensure timely resolution of customer issues while maintaining accurate documentation.

Key responsibilities

• Assist local branch managers and clients by resolving customer issues and managing a high volume of inquiries professionally
• Coordinate with branch staff and clients to schedule evaluations, deliveries, and repairs, ensuring all necessary information is documented
• Perform data entry and maintain accurate records while staying informed about company policies and procedures through ongoing education

Required qualifications

• High School Diploma or G.E.D
• Proficiency in computer use and standard office equipment
• Strong organizational skills with a focus on customer/client service
• Ability to communicate effectively with clients and colleagues