Regional Patient Services Supervisor
Job Summary
Leading a team of Regional Patient Service Specialists, the full-time salaried Regional Patient Services Supervisor will ensure high-quality service delivery and operational efficiency while working in a remote or hybrid environment.
Key responsibilities
- Supervise and coach Regional Patient Service Specialists through performance reviews and routine 1:1s
- Partner with supported Doctors and teams to resolve customer service inquiries and ensure satisfaction
- Analyze performance metrics and trends to drive improvements in service quality and team performance
Required qualifications
- At least 1 year of experience within the Patient Services Representative department
- Familiarity with PSR workflows and operations
- Strong leadership and team coaching skills
- Ability to make data-driven decisions using performance metrics
- Previous supervisory experience or call center leadership preferred
Complete Job Description
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