Registered Nurse Personal Health Advocate
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Job Summary
Delivering high-quality, member-centered clinical advocacy, the full-time Registered Nurse Personal Health Advocate will manage inbound member calls regarding various healthcare issues, provide education on medical conditions, and coordinate care while working remotely.
Key responsibilities
- Receive and assess inbound member calls to determine appropriate actions and solutions
- Educate members on medical conditions and facilitate care coordination among providers and insurance carriers
- Maintain accurate documentation and follow up on unresolved issues to ensure member satisfaction
Required qualifications
- BSN or RN degree from an accredited college or university
- Active and unrestricted State or Multi-State Registered Nurse license
- 3-5 years of clinical and/or medical management experience, preferably with behavioral health
- Strong understanding of medical terminology and healthcare systems
- Proficiency with Microsoft Word and Excel
Complete Job Description
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