Registered Nurse Triage Guide
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Job Summary
Providing telephonic advice and clinical triage, the full-time Registered Nurse Triage Guide will support members in navigating the healthcare system, connecting them with appropriate resources, and delivering exceptional care remotely during night shifts.
Key responsibilities
- Engage with members via telephone and the patient portal to provide clinical advice and direct them to the appropriate level of care
- Connect members with necessary care, including routing them to primary care, urgent care, or emergency services
- Monitor clinical chat queues and respond to inbound patient portal messages, ensuring timely communication and support
Required qualifications
- An active, unencumbered Compact RN license or willingness to obtain additional state licenses
- A minimum of 5 years of direct patient care experience
- Prior clinical triage experience in an Emergency Department, Intensive Care Unit, Primary Care, or Telephonic Triage setting
- Prior telehealth experience is required
- Ability to quickly master electronic medical records (EMR) and remote communication technologies
Complete Job Description
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