Registration Specialist

Job Summary

To support patient services in a remote capacity, the full-time Registration & Financial Resolution Specialist will manage patient communications, coordinate appointments, and resolve billing inquiries while ensuring accurate documentation and exceptional customer service.

Key responsibilities

• Serve as the initial point of contact, gathering patient demographic details and insurance information while maintaining confidentiality
• Verify insurance eligibility, educate callers on billing options, and resolve patient accounts through various payment arrangements
• Document all interactions and maintain accurate records in compliance with best practices and protocols

Required qualifications

• High school diploma or GED; associate degree or 2+ years in patient scheduling, registration, or healthcare billing preferred
• Over one year of experience in a customer service or client relations role
• Experience in an office or hospital environment, with high volume call center experience preferred
• Proficiency in Microsoft Office products, including Word, Excel, and Outlook
• Strong analytical and problem-solving skills with the ability to multitask effectively in a fast-paced environment