Relationship Manager

Job Summary

Owning a portfolio of enterprise-tier client relationships, the full-time Relationship Manager will focus on named-account retention, executive engagement, and proactive communication, all while working remotely.

Key Responsibilities

• Manage retention and health of assigned enterprise-tier client accounts, maintaining executive-level relationships
• Develop and execute renewal strategies while monitoring account health signals and escalating risks proactively
• Identify expansion opportunities within named accounts and coordinate client training and solution demonstrations

Required Qualifications

• 5+ years of experience managing large, complex B2B client relationships, preferably in PEO or HR services
• Proven track record in retaining and growing named accounts at the executive level
• Experience leading renewal negotiations and managing difficult conversations with client decision-makers
• Strong account planning skills with the ability to execute strategic plans for named accounts
• Demonstrated ability to develop customer success strategies that drive retention and expansion