Remote Account Representative
Job Summary
Working remotely in a full-time capacity, the Remote Account Representative will assist patients in understanding their accounts and offer payment solutions while managing a high volume of calls and documenting interactions accurately.
Key responsibilities
- Engage with patients to clarify account details and propose payment options
- Handle a significant number of inbound and outbound calls efficiently
- Document all interactions accurately and meet performance goals with provided support
Required qualifications
- 1+ year of experience in a call center, customer service, billing, or collections
- Basic knowledge of medical terminology is preferred
- Ability to navigate sensitive conversations and build trust with patients
- A reliable and detail-oriented work style
- Must reside in specific states including FL, GA, MO, NE, NC, SC, TN, or VA
Complete Job Description
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