Remote Account Representative
Job Summary
Helping patients navigate their financial responsibilities, the full-time Remote Account Representative will manage inbound and outbound calls to resolve accounts with empathy and professionalism while working from home.
Key responsibilities
- Engage with patients to clarify account details and offer suitable payment options
- Document interactions accurately in the system and meet performance goals
- Handle a high volume of calls while providing solutions and support to patients
Required qualifications
- 1+ year of experience in a call center, customer service, billing, or collections environment
- Basic knowledge of medical terminology is preferred
- Ability to build trust and handle sensitive conversations effectively
- A reliable and detail-oriented work style
- Must reside in specific states: FL, GA, MO, NE, NC, SC, TN, or VA
Complete Job Description
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