Remote Account Representative
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Job Summary
To support patients in managing their financial responsibilities, the full-time Remote Account Representative will engage in empathetic conversations, offer payment solutions, and handle a high volume of calls while working from home.
Key responsibilities
- Assist patients in understanding their accounts and explore payment options
- Manage a high volume of inbound and outbound calls while documenting interactions accurately
- Achieve performance goals with ongoing support and coaching
Required qualifications
- 1+ year of experience in a call center, customer service, billing, or collections
- Basic knowledge of medical terminology (preferred)
- Ability to build trust and navigate sensitive conversations
- A reliable, detail-oriented work style
- Must reside in specific states including FL, GA, MO, NE, NC, SC, TN, or VA
Complete Job Description
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