Remote Account Representative
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Job Summary
Working remotely on a full-time basis, the Remote Account Representative will assist patients in understanding their accounts and exploring payment options while managing a high volume of calls and meeting performance goals.
Key responsibilities
- Engage with patients to clarify account details and provide solutions
- Offer various payment options, including payment plans and financial assistance
- Document interactions accurately and consistently meet performance targets
Required qualifications
- 1+ year of experience in a call center, customer service, billing, or collections
- Basic knowledge of medical terminology (preferred)
- Ability to handle sensitive conversations and build trust
- Reliable and detail-oriented work style
- Must reside in specific states (FL, GA, MO, NE, NC, SC, TN, or VA)
Complete Job Description
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