Remote Account Representative
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Job Summary
Helping patients navigate their financial responsibilities, the full-time Remote Account Representative will manage inbound and outbound calls, provide payment options, and document interactions while working from home.
Key responsibilities
- Assist patients in understanding their accounts and offer appropriate payment solutions
- Handle a high volume of calls, ensuring accurate documentation of interactions
- Meet performance goals with ongoing support and coaching
Required qualifications
- 1+ year of experience in a call center, customer service, billing, or collections
- Basic knowledge of medical terminology is preferred
- Ability to build trust and navigate sensitive conversations
- A reliable, detail-oriented work style
- Must reside in specific states including FL, GA, MO, NE, NC, SC, TN, or VA
Complete Job Description
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