Remote Automotive Support Representative
Job Summary
Fluent in French, the Automotive Dealer Communications Support Representative will provide remote support to dealership personnel through inbound calls and live chat, ensuring a positive customer experience while working on a contract basis.
Key Responsibilities
- Provide real-time support to dealership personnel via inbound phone calls and live chat channels
- Accurately document and track all dealer interactions using CRM tools and internal systems
- Research, resolve, or escalate dealer inquiries related to warranty claims, parts availability, and policy interpretation
Required Qualifications
- High School Diploma or GED equivalent
- 1-2 years of customer service, call center, or dealer support experience
- Experience handling inbound phone calls in a customer-facing environment
- Proficiency with CRM tools, live chat platforms, and Microsoft Office Suite
- Flexibility to work a rotating schedule, including occasional weekends or holidays
Complete Job Description
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