Remote Beneficiary Support Specialist

Job Summary

Providing customer support remotely, the full-time hourly Remote Beneficiary Support Specialist will manage inquiries related to products and services, process customer claims, and maintain accurate records of interactions.

Key responsibilities:

• Utilize a computerized system to gather information and respond to customer inquiries while documenting issues and resolutions
• Handle customer complaints, process orders, and manage billing or payment inquiries efficiently
• Maintain professional interactions with customers and internal management, striving to meet performance goals in a production-based environment

Required qualifications:

• High School Diploma required; Associate or Bachelor's degree preferred
• 1+ years of call center experience
• Experience in customer service or beneficiary support is a plus
• Demonstrated ability to navigate multiple software systems effectively
• Exceptional interpersonal skills and the ability to work independently