Remote Bilingual Collections Specialist

Job Summary

Helping consumers navigate their financial responsibilities, the full-time Remote Bilingual Collections Specialist will manage inbound and outbound calls, provide payment options, and document interactions while working from home.

Key responsibilities

• Engage with consumers to clarify account details and propose solutions
• Handle a high volume of calls while meeting performance goals
• Accurately document all interactions in the company's systems

Required qualifications

• 1+ year of experience in a call center, customer service, billing, or collections
• Bilingual in English and Spanish is required
• Basic knowledge of medical terminology is preferred
• Ability to build trust and manage sensitive conversations
• A reliable and detail-oriented work style